Terms & Conditions

Product Warranty

If for any reason you are not satisfied with your Product, it will be replaced for you, exchanged for a product of the same value, or the total amount will be refunded, providing the Product is returned within 28 days of receipt. Cost of return shipping shall be your responsibility.

Your Product is warranted against faults and manufacture when used in normal domestic use for the period of 12 months from the date of purchase.

We undertake to repair or replace the Product at our option, at no charge, if found to be defective due to a manufacturing fault during the warranty period.

This warranty is only valid if the Product was purchased in Australia and imported by us.

This warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, no fault found with the Product or work carried out by anyone other than a service agent authorised by us.

Save as aforesaid, we shall not be under any liability, representation or warranty to you for any loss, injury to damage, whether direct, indirect or consequential, suffered by you, or for loss of profits, or to give you contribution or indemnity, or otherwise, in respect of any loss, injury or damage arising from, or attributable to, any defect in the Product.

Our maximum liability arising from any Product sold by us shall not exceed the price of such Product.

Except for our obligations under the Competition and Consumer Act 2010, no other warranties either express or implied by law are made with respect to your Product.

If you acquire the Product for business purposes, the guarantees and warranties in Competition and Consumer Act 2010 shall not apply in respect of those Products.

Please keep your receipt as this will authenticate your warranty.

How to contact us about a warranty claim

In the event of a breakdown, please contact us on:
Phone number: 1800 188 484
Email: ranchsales@stalex.com.au

Refund/Replacement Policy

If for any reason you are not satisfied with your product, it will either be replaced for you, exchanged for a product of the same value, or the total amount will be refunded, providing goods are returned within 28 days of receipt. Cost of return shipping shall be the responsibility of the customer.

Privacy Policy

We collect details such as your first and last names, your delivery address, telephone number and email address when you register for our services or purchase our products. We use this information so we can contact you, let you know when your product has been dispatched and keep you informed of any new products or services. You have a right to access the information that we are holding about you and we will provide this to you upon request.

Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that are collected are used to bill you for products and services. We do not retain your financial information.

You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. You may opt-out of receiving future mailings from Stuart Alexander & Co Pty Limited by following the procedure outlined at the bottom of all emailed correspondence.

Pricing Policy

All prices stated are in Australian dollars and are inclusive of GST (Goods and Services Tax).

Price Changes

We reserve the right to change any advertised prices. These changes will not affect any order that is submitted before price changes are made.

Payments

We accept Mastercard and Visa. Your order will be processed within 48 hours. Should credit card authorisation be unsuccessful, we will email you. Full payment will be debited from your nominated credit card before the goods are dispatched to you. If you do not have a credit card please contact Stuart Alexander & Co Pty Limited for payment options.

Right to Refuse

In the interests of reducing fraudulent use of the payment system we reserve the right to refuse or reject any order sent to us.

Security

To safeguard your credit card information we use Secure Socket Layers (SSL) a highly advanced security system which encrypts all ordering information so that no part of your order including your payment details can be read in transit. Please see our privacy policy for more information.

Shipping/Delivery Policy

All orders are shipped within 1-5 working days. If for any reason we are unable to ship your order within this time frame, we will notify you by email.

All Australian deliveries are made via domestic economy service at a flat rate.
  • 1-4 inners $25.00 AUD
  • 5-9 inners $15.00 AUD
  • 10 or more inners FREE shipping

Unable to Deliver

Delivery is to be made to a physical address that you shall provide. If for any reason we are unable to fulfill delivery requirements, we will contact you by email and you will have the option to provide an alternative delivery address for your goods or to cancel your order and have your money refunded in full.

No responsibility will be taken by Stuart Alexander & Co Pty Limited if you provide incorrect address details. If possible and if notified early enough to check the details before dispatching the order, we will make amendments to the delivery address.

Product Availability

All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be notified immediately by email or fax and offered an alternative or given a full refund.

Use of site

You may use the content of this site only for the purposes of shopping on this site or placing an order and for no other purpose. Any unauthorized use of the content appearing on this site may violate copyright, trademark and other applicable laws. Permission is granted to electronically copy and to print hard copy portions of this site for the purpose of viewing recipes, placing an order with Stuart Alexander & Co Pty Limited or using this site as a shopping or viewing resource. Any other use of the content on this site, including reproduction for purposes other than those noted above without the prior consent of Stuart Alexander & Co Pty Limited, is strictly forbidden.

Changes to the Site

We reserve the right to make changes to the website, policies and these terms and conditions at any time.

Brands Available for Purchase

RANCH – The Perfect Filter